FEVI SYAIFOELIDA, PUTERI AZMAN, ISZMIR ISMAIL, M. R. EQWAN. The Quantification of Two Grading Elements in Satisfaction based on ServQual Approach by Using IPA and Kano Method: Automotive Industry. Int. j. bus. econ. aff. [Internet]. 2016Dec.23 [cited 2025May12];1(1):60-6. Available from: https://www.ijbea.com/ojs/index.php/ijbea/article/view/151